As of August 1, 2018, WhatsApp has opened up Application Program Interface (API) for business accounts. As an official WhatsApp Business Solution Partner (BSP) and provider, we offer a communication and marketing platform that integrates WhatsApp Business Solutions to take your customer support in Singapore and beyond to the next level. We will guide you through the entire WhatsApp onboarding process, and help you get your account verified by WhatsApp.
Powerful features, Unlimited possibilities
Easy to Use WhatsApp Business API
Seamless Whatsapp Integration to your own apps, sites or systems to send and receive text messages, pictures, audios, links and emojis in Singapore and across the globe.
Fast & Reliable Messaging
Leverage WhatsApp business API to send WhatsApp alerts and notifications reliably to communicate and provide great support to your customers.
Multi-Agent Support
Customer queries, requests or feedback sent via WhatsApp can be managed and handled by several agents at the same time.
AI Powered Chatbots
Use chatbots to answer customer queries automatically and cut customer service overhead costs. Automate answers to repetitive questions and let your team focus on more important tasks.
Secure End-To-End Messaging
Communicate securely with your customers using WhatsApp Business API’s reliable end-to-end encryption which ensures messages are turned into a secret message and decoded only by its final recipient.
Analytics & Reporting
Gain insight into your team’s performance and use the metrics to anticipate customer needs and increase satisfaction through our interactive dashboard.
Having a comprehensive understanding of your customer is key to creating great customer experiences. With Moobicast’s WhatsApp Business API, your agents will obtain access to customer profile and preferences such as their purchase history, preferred flight seating, or if they go by Bella instead of Isabella.
Now several agents can easily handle multiple, simultaneous chats at once, and escalate chats to a supervisor whenever they require further assistance. Unlike WhatsApp web where only one agent can serve customers at any given time.
Even the most sophisticated bot will eventually encounter a complex issue it can’t solve. Moobicast’s WhatsApp Business Solution leverages the bot + human hybrid to empower your customer support in Singapore and overseas to reduce customer fall outs and response time. WhatsApp messages are intelligently and seamlessly routed to the right agent when the bot encounter a problem.
WhatsApp is the number 1 mobile app we use on our phones daily to communicate with friends and loved ones. When you use WhatsApp for marketing, you can be assured that your message will be read by your target audience by almost 100%.
Moobicast + WhatsApp Business VS WhatsApp Web
Moobidesk is a unified conversational platform powered by AI that integrates essential channels such as SMS, Voice, Email, Web Chat, Social Media and Instant Messaging into one single interface. With Moobidesk, organisations can manage user interactions and provide great and effortless support. Leverage the combined power of WhatsApp and Moobidesk and give your business the competitive edge today.
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