Get Access to WhatsApp Business API with Moobicast

As of August 1, 2018, WhatsApp has opened up has opened up Application Program Interface (API) for business accounts. Here at Moobicast, we offer a communication platform that integrates WhatsApp Business Solutions to take your customer support in Singapore and beyond to the next level. We will guide you through the entire WhatsApp onboarding process, and help you get your account verified by WhatsApp.

Achieve More with Moobicast + WhatsApp Business Solution in Singapore

Powerful features, Unlimited possibilities

Easy to Use WhatsApp Business API

Seamless Whatsapp Integration to your own apps, sites or systems to send and receive text messages, pictures, audios, links and emojis in Singapore and across the globe.

Fast & Reliable Messaging

Leverage WhatsApp business API to send WhatsApp alerts and notifications reliably to communicate and provide great support to your customers.

Multi-Agent Support

Customer queries, requests or feedback sent via WhatsApp can be managed and handled by several agents at the same time.

AI Powered Chatbots

Use chatbots to answer customer queries automatically and cut customer service overhead costs. Automate answers to repetitive questions and let your team focus on more important tasks.

Secure End-To-End Messaging

Communicate securely with your customers using WhatsApp Business API’s reliable end-to-end encryption which ensures messages are turned into a secret message and decoded only by its final recipient.

Analytics & Reporting

Gain insight into your team’s performance and use the metrics to anticipate customer needs and increase satisfaction through our interactive dashboard.

Benefits of Moobicast’s WhatsApp Business Solution in Singapore

Customer Profiling

Drive High-Level Customer Experience

Having a comprehensive understanding of your customer is key to creating great customer experiences. With Moobicast’s WhatsApp Business API, your agents will obtain access to customer profile and preferences such as their purchase history, preferred flight seating, or if they go by Bella instead of Isabella.

Agent

Accelerate your Team’s Productivity

Now several agents can easily handle multiple, simultaneous chats at once, and escalate chats to a supervisor whenever they require further assistance. Unlike WhatsApp web where only one agent can serve customers at any given time.

Artificial Intelligence AI

Enhance Customer Engagement at Scale

Even the most sophisticated bot will eventually encounter a complex issue it can’t solve. Moobicast’s WhatsApp Business Solution leverages the bot + human hybrid to empower your customer support in Singapore and overseas to reduce customer fall outs and response time. WhatsApp messages are intelligently and seamlessly routed to the right agent when the bot encounter a problem.

Let’s Compare

Moobicast + WhatsApp Business VS WhatsApp Web

MOOBICAST + WHATSAPP BUSINESS
 
WHATSAPP
WEB
Send/receive messages
 
Auto replies
 
Multiple agents
 
Ticket management
 
360-degree customer view
 
Transfer chats between agents
 
Skill-based routing
 
Chat and agent reports
 
API
 

You Might Also be Interested in Moobidesk

Moobidesk is a unified conversational platform powered by AI that integrates essential channels such as SMS, Voice, Email, Web Chat, Social Media and Instant Messaging into one single interface. With Moobidesk, organisations can manage user interactions and provide great and effortless support. Leverage the combined power of WhatsApp and Moobidesk and give your business the competitive edge today.

Clients We Serve

A Few Frequently Asked Questions

Looking for something else? Let's talk.

We work with WhatsApp partners to seamlessly onboard you on to WhatsApp. It takes about a week for WhatsApp to approve your WhatsApp Business account.

Moobicast has everything a business needs to effectively manage, track and build better customer relationships. Customer requests will become tickets within Moobicast, and agents can respond efficiently through WhatsApp within Moobicast.
Simply head to the top of the page, enter your work email and hit “Try it today” to apply. Once you've signed up, you will receive more information about the next steps and be contacted by one of our sales representatives to guide you through the process.

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